Refund and Cancellation Policy
How LensPic handles subscription cancellation, payment issues and wallet credits.
- Effective date
- 26 August 2026
- Last updated
- 26 August 2026
Subscriptions and renewal
LensPic currently activates a quarterly or yearly paid term after Razorpay verifies a captured payment. The current implementation does not silently publish a separate automatic-renewal promise. Review the checkout details before payment.
Cancellation
Contact LensPic through the billing enquiry workflow if you need help with an active subscription. Cancellation does not by itself reverse a completed payment or consumed service.
Upgrades and plan changes
Available upgrades are shown in the authenticated subscription settings. The system extends the active plan term from the later of the current expiry or purchase time. Unsupported downgrade or proration behavior is not promised.
Duplicate, failed or reversed payments
LensPic verifies provider order, amount, currency and captured status before activation. Duplicate webhook processing is handled idempotently. Report a suspected duplicate charge or reversal with the provider transaction reference; never send card or banking credentials.
Refund assessment
A refund is not guaranteed merely because a request is submitted. LensPic reviews verified duplicate charges, incorrect processing and other circumstances required by applicable requirements. Any approved return uses the supported provider process.
Wallet credits
Wallet top-ups support configured paid notification services. Credits are not represented as cash and consumed credits are not automatically refundable. Payment reversals and duplicate top-ups are reviewed against ledger and provider records.
Taxes and contact
Tax treatment follows the verified transaction. Submit billing requests through the contact form with the account email and transaction reference.