LensPic questions, answered clearly
Find practical answers about galleries, invitations, privacy, photographer tools and billing.
Getting Started
How do I start using LensPic?
Create an account, complete your profile and create a group from the workspace.
Do group members need a mobile app?
No. LensPic provides a responsive web experience through supported browsers.
Groups and Invitations
How can someone join a group?
They can use a valid invitation link, QR code or six-character access code supplied by the group owner.
Can an invitation be revoked?
Yes. Owners can revoke or regenerate supported invitation links and access codes.
Uploading and Image Quality
How are uploaded photographs delivered?
LensPic stores private originals and creates optimized variants for responsive delivery according to the configured processing profile.
Face Recognition and Privacy
Is a selfie required to browse every gallery?
No. Selfies are used only for enabled face-matching journeys. Explicit biometric consent is required before matching.
Can biometric consent be withdrawn?
LensPic includes consent withdrawal and biometric deletion-request workflows. Availability depends on the gallery and account configuration.
Gallery and Downloads
Can photographers disable downloads?
Yes. Gallery owners can configure download permissions without deleting the underlying media.
Photographer Tools
Can I add my studio branding?
Business branding, portfolio and watermark controls are available according to plan and account settings.
Can team members access my studio?
Supported plans allow owners to invite team members within the configured seat limit.
Plans and Billing
Where do plan limits come from?
The pricing page reads active quota records from the same entitlement source used by media and team enforcement.
Are taxes included?
Checkout displays the configured INR amount including applicable GST. Review the final order before payment.
Wallet and Notifications
What are wallet credits for?
Wallet credits support configured paid notification services. Charges and availability are shown inside the authenticated workspace.
Portfolio, Flipbook and Watermark
Are portfolio and flipbook tools always included?
They are available only where enabled and permitted by the selected plan.
Troubleshooting
My group code does not work. What should I do?
Check the six characters and ask the organizer for a current invitation. Invalid, expired and revoked codes fail safely.